Health Care

A good example of the predicament faced by the health care industry is the SB 853, a recent law which went into effect January 1, 2009 in California establishing new rules that require health plans and health insurance providers to offer interpreter services and multilingual documents for their enrollees.

Client - One of the Largest Integrated Healthcare Systems in the US that offers services through a network of physicians, medical centers, and medical offices throughout the United States.

The Challenge

To develop health related materials that comply with SB 853, consistently utilize client’s style guide and terminology developed to effectively captivate their non-English speaking potential and current clients.

Solution

Agnew Multilingual understands the importance of diversity and how language can help clarify a wide array of multicultural health issues. We have a long history of providing vital health-related translations that are written in concise and clear language to assure unambiguous communication between the patient and the health provider. For this client Agnew has created multiple teams of linguists experienced in healthcare culture and terminology, ready to provide culturally sensitive translations based on terminology, jointly developed with the client. We provide value to this client by offering rapid response, personal customer service, and thorough understanding of the client’s needs.